“Thank you for forwarding this update and for pushing the SPSO to prioritize my case. I really appreciate your help in getting the waiting time reduced.”

“Thanks so much, they sent the letter it was a positive decision thanks once again.”

“Thank you so much for your email. I can confirm that you can now close my case.

I did eventually get my Lump Sum and pension payment from Capita, albeit it several months late with absolutely no correspondence from them until months later!

However I would like to thank you for the speedy reply I received from you. You gave me a bit of hope at a time where I was at a loss as to where to turn to next. It’s a sad state of affairs when you have to contact your MP for something you are entitled to and have worked for, for 45 years.

I guess I am one of the lucky ones at least I eventually received mine and I’m sure you contacting them helped.

Thanks again for your help and support it was truly appreciated.”

“Thanks Joani

What a fantastic reply to my email, really appreciate your help with this.

We are lucky to have you as MP and will always have my vote “

“Thanks for the update. Great news. Thanks for stepping in to assist.”

“Thank you for your swift reply. I would also like to thank Ms Reid for her letter.”

“Genuinely I cannot thank you enough for your assistance and the trouble you are going to in helping me with this incredibly frustrating issue concerning child maintenance completion. I appreciate the letter you have issued to the Chancellor and Exchequer Secretary. I note you have clearly had other constituents facing the same difficulties as I have, let’s hope we can get a resolution for all those like me facing a monumental battle with DWP. I will await to hear your update.”

“Many thanks to Joani and yourself for your swift response to my concerns and for contacting Openreach on my behalf.”

“Many thanks for such a prompt reply.”

“Thank you so much for sending me a copy of your reply to my complaint. I am blown away by the content. I feel you have done me justice.”

“Thanks again for all of your help to get this sorted for me. 

It has definitely helped speed up the process and as an update my Drivers Licence arrived today. 

Thanks again for your help.”

“Thank you for your quick response, this is very much appreciated. 

East Kilbride should be beautiful and thriving, and I hope it will be soon.”

“Thank you very much I really do appreciate this, fingers crossed it helps and I can get this sorted! Thanks again and I’ll be sure to keep you updated on how it goes.”

“Thank you for your continued support. I appreciate your efforts in pursuing this matter and highlighting the ongoing delays and lack of response.”

“Thank you very much, I appreciate 🙏 you always.”

“Good news! Thanks indeed for this! It has been a long wait since February 2025 of requesting the records. Hopefully they will come now. 

Much appreciated!”

“Thank you to both yourself and Joani for the attached and for your support.”

“Many thanks for your email.  Would you kindly pass on my sincere thanks to Ms Reid for her letter.”

“Thank you very much for the prompt reply. Can you please thank Mrs Reid on my behalf “

“I sincerely want to register my gratitude for your help. Thanks and God bless you.”

“I am delighted to hear South Lanarkshire Council are finally taking action to clean up this part of Telford Road. This undertaking will make a significant difference to everyone living in the area. 

Thank you for all your help! “

“I would like to inform you that my daughter’s visa has been approved. Thanks for your help.

I appreciate the quick response from your office. The MP is really doing a great job.”

“Thank you so much for your speedy and prompt action on my behalf.”

“Thanks for always ready to help people who need help no matter their background.”

“Oh my God! Thanks and God bless you”

“Sincerely thank you. I am very grateful for your help.”

“Thank you so much for your fast response and action.”

“Many thanks for your email and please pass them on to Joani for such a quick response.”

“Thank you all very much for getting involved, without your help I’m sure we would still be waiting. “

“Good morning, thank you for your support really appreciate it but I got call from nursery and they got it settle for me to afternoon time. My son will start today and its such a big relief being honest and really you helped me getting the process faster than I can think of.  Again thank you because you made my life easy I hope I can be any help in return”

“It was really nice speaking with you this morning. You were helpful, kind, and honestly that meant a lot in that moment after dealing with that situation, so thank you for showing kindness and professionalism.”

“Thank you so much for all of your help. I really appreciate that being sent off and hopefully we hear back soon.”

“kids will be over the moon to use the pitch, thank you for all your hard work it’s very much appreciated”

“Thank you very much for yours and Joani Reid’s support. I appreciate your time to do this letter! “

“Thank you very much, for your intervention. It worked a treat!.  I received a similar message and I replied that scaffolding was already in place and , Bingo, it appeared that 2 days later that the job was done as the  ceiling had been painted. “

“Thank you so much for the quick response to my email  fingers crossed.”

“Thank you very much for your support and for sending this on my behalf, I really appreciate your assistance.”

“The letter is fantastic, thank you so much.”

“We are absolutely delighted! Thank you for your support. It has been appreciated.”

“Please thank Miss Reid for her help in getting my bathroom fixed. The plasterer came in this morning to finish the job. Miss Reid got the job done within 2 weeks where it took me 10 years. Again my thanks to Miss Reid.”

“I really appreciated your help when you enquired about the progress being made by the DVLA regards my application.

Your intervention has been extremely useful as it appears that it has prompted the DVLA to send their request for information to my consultant once they received your letter. “

“I truly appreciate this response, I have since heard that my sons case worker had been in contact regarding his housing options and told him to remain in his temporary accommodation until they have found something suitable within East Kilbride which is all we asked for to begin with, thank you so much for all your help on this matter and glad it has now been resolved.”

“Its just a wee message of gratitude for supporting me with my safety concerns regarding my local primary school. 

I’m pleased to say that the school have published the fire safety plan on the Parents Portal for all to see.

I am still astounded by the reaction of all the people and departments that you contacted on my behalf with their decisions and blatant dismissal to accept that Parents should have every piece of information regarding the safety of their children. “

“I feel quite emotional at reading this letter as I genuinely feel as
though someone actually cares. Thank you again and please keep me updated.”

“our deepest gratitude for the letter sent by Joani to South Lanarkshire Council regarding home support needs.”

“I’m delighted to let you know that today we received an offer of housing, and we have happily accepted it. This has lifted a huge weight from our shoulders, and we are incredibly grateful for your support in helping us reach this point. Thank you again for everything you have done for us.”

“I just wanted to say a heartfelt thank you for stepping in so quickly to help with our housing situation. We truly appreciate the time and effort you put into contacting the housing team on our behalf.”

“Just to advise I have received my licence in the post this morning. I hope it was Joani Reid’s letter that helped progress this. I really appreciate both of your help”

“This is incredible. Thank you so much for you and Ms. Reid’s swift actions to support me. Regardless of the outcome my partner and I really appreciate your time and quick work on this issue.”

“Hi there I thank you for your help and this has been sorted thanks to you stepping in thanks again”

“Thank you for this. I now received my tax refund, so situation resolved.”

“I would like to take this opportunity to thank all involved for their help in resolving the matter regarding my parents care package with South Lanarkshire Council, it was with your quick intervention that the care my parents in particular my mum’s package continued until end of life with the kindness from all careers and doctors, our life’s were made so much easier.”

“Many thanks for your prompt response to myself and for yourself and MP to send a letter to housing on my behalf this really is helpful.”

“Thanks for your help and quick response to this serious matter.”

“Thank you very much for your kind support and for taking the time to assist me with my housing situation. I am truly grateful for the help and understanding shown by your office and by Ms Joani Reid MP.”

“Thank you for your email, I appreciate you getting back to me and sending a letter so quickly.”

“Thank you so much for raising this for me. The last thing I would want is for this to happen to anyone else.”

“Thank you for swift response to my email and understanding. Please also pass my thanks on to Joani Reid for her helpful and supportive e-mail regarding this matter.”

“Thank you so much for the reply and what you have been doing.”

“I really appreciate all your help in this and couldn’t have got anywhere without it. Many thanks”

“Thank you so much for this. I cant explain how much it means to feel like I actually have people on my side of this and not just the councils view. I really appreciate this happening as I have been homeless for a year now.”

“thank you so much for your assistance within this matter . Really appreciate it”

“This is fantastic, thank you so much for sending this across and for your time. I will keep you updated if we have any further correspondence.”

“This is fantastic, thank you so much for sending this across and for your time. I will keep you updated if we have any further correspondence.”

“Thank you very much as that letter sums it up nicely hopefully all will be good again thinking you.”

“We have came to agreement with an end date and management in East Kilbride Westwood and to secure the home. Thanks again and appreciate your speedy response regarding the matter.”

“Thank you for all the wonderful work that you do, which is very much appreciated by us and the wider community”

“Thanks very much for the speed of your response. Hopefully things can come to a quick conclusion.”

“After more than 6 years of complaining, Scottish Power reviewed our account and accepted they had made errors in our account. Thanks for the help and support you have given us on this issue.”

“I thank you again for your prompt attention and support which has been invaluable and for giving me a voice and make me feel heard within South Lanarkshire Council after months of being ignored.”

“I can’t thank you enough for the very quick response you gave to my initial message and I know on my own I couldn’t have achieved the same result. Thank you so much for everything.”

“Many thanks- we very much appreciate your help.”

“thank you so much for your speedy actions it has restored my dwindling faith in government machinery.”

“Extremely happy with your letter- thank you so much.”

“Hi, thank you very much and also for your help in this matter.”

“Thank you very much for the update. I really appreciate any assistance with this situation.”

“Thank you so much Susan and Joani Reid MP. We have indeed now been informed of the care provider that will continue with provision for the person that we care for on the 1 December. As you will appreciate this is a huge relief to her parents and her care team. We can’t thank you enough for your intervention and for the outcome that we hoped for.”

“Thank you for your email, I’m hoping that common sense prevails. Also thanks to Ms Reid.”

“The letter you have sent is very appropriate and I look forward to the NHS reply. Thanks once again for all your help.”

“I am so grateful to Joani Reid MP and I hope that this will make everyone see sense and move swiftly to resolve this”

“Thank you so much for passing this information on to me, it gives me hope that things may be moving in the right direction and that waiting times may start to improve. I want to express my appreciation to you and Joani Reid for your support, work and understanding.”

“Thank you very much for your email and for forwarding a copy of the letter sent by Joani Reid MP to the Education Department. I really appreciate Joani’s support and the time taken to raise these serious concerns formally with South Lanarkshire Council.”

“Thank you for your quick reply yesterday very much appreciated. Can you please pass on my thanks to Joani for taking the time to look at this issue.”

“I just wanted to thank you for your help and work with Roberts case , it’s a fantastic day we are over the moon with this move forward : thank you for your support it really means a lot : keep the pressure up”

“Many thanks for your email. I really can’t thank you enough for stepping in and doing all you did. Knowing dad will now get the support and help he so desperately needs is a huge weight off all our shoulders. Thank you again.”

“Thank you very much,I hope this can help in some way ,I appreciate your time and efforts”

“Thank you for your email. Thanks again to Ms Reid for her fantastic work.”

“Thank you so much for this really quick response to my email! I really appreciate Joani’s help.”

“Thanks so much for facilitating this. And thank you so much to Joani for doing this for us we really appreciate it.”

“The HMRC just called me 2 minutes ago, they told me I will get the money in ten working days, Thank you very much, you have made me the happiest man on this planet”

“Thank you very much for sending a response so quickly. I really appreciate your help and look forward to hearing back from you.”

“Thank you for your email and my thanks to Ms Reid for her prompt response to my email, it is greatly appreciated. I hope that we can have a positive result.”

“Many thanks to both yourself and Joani Reid MP for assisting with this matter. I can’t thank you enough for your prompt response and action taken.”

“I appreciate quick response and look forward to an updated.”

“This is brilliant news. No one has made me aware of any property getting ready for me so I will email the housing officer to see what is happening. I can’t thank you enough for your support.”

“I can’t express how thankful I am to you and those involved in having my husband, seen sooner by Neurology than the 34 weeks that we were quoted.”

“Could not be more pleased with your response to this situation , and very appreciative for your ongoing help, understanding ,and real support in this issue !!! It means such a lot and lifts my spirits to think that someone is actually listening after all this time .”

“Hi, it was just to let you know the council called today and confirmed they will also remove the previous years arrears. This is just amazing news and I want to thank you for your support in advocating for me. I can’t tell you how much it means after years of battling this issue that someone has listened and supported me.”

“I genuinely appreciate the time and effort you’ve dedicated to supporting my case throughout. The information provided in the letter is helpful, and I’ll use it to continue progressing things from my side. Thanks again for your continued assistance.”